MyHealthcare harnesses the potential of digital technology to provide integrated patient care

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When India went into full lockdown during the pandemic, our healthcare ecosystem was on the verge of collapse. With hardly any digitization and digitization in the Indian healthcare industry, it was healthcare technology platforms like MyHealthcare that came to our rescue. Today, MyHealthcare works with over 100 leading hospitals and over 7,500 doctors in India, managing over 24 million patients in their ecosystem.

We spoke with Shyatto Raha, Founder and CEO, MyHealthcare Below are the excerpts from the interview.

With the emergence of many patient-centric digital platforms, how is MyHealthcare different?

At MyHealthcare, we are focused on harnessing the potential of a digital healthcare ecosystem to bridge gaps in care delivery using data-driven care processes that make healthcare accessible in all the countries. Our digital health system markets itself as a B2B and B2B2C platform, working with leading hospitals, clinics, diagnostic service providers, online pharmacies, home care providers and clinical device companies to create a care ecosystem integrated health. We use the advantages of internet penetration, digital technology, AI and cloud technology to increase accessibility to quality healthcare and make it more efficient. Our contribution to the democratization of health care in India was also recently recognized by NASSCOM.
With the pandemic hitting hard, what have been some of the challenges/hurdles the healthcare industry has faced and how have startups like MyHealthcare played a key role in supporting the ecosystem?

It is a known fact that digitization, digitization and adoption of digital technology solutions have lagged in India. However, COVID 19, the rapid growth of the Internet, and improvements in cloud technology have dramatically changed the healthcare industry.

The comprehensive care ecosystem has helped our patients easily access healthcare services, with platform automation helping to create a patient’s centralized longitudinal clinical history across all patient interventions, clinical and medical .

Startups like MyHealthcare have created a comprehensive, digital healthcare ecosystem, with integrated virtual consultations, home diagnostic and pharmacy services, and remote patient monitoring. This helps physicians and clinicians manage the continuum of care both within the hospital or clinic and remotely in the patient’s home.

Recently we heard about your collaboration with Sakra World Hospital and Ashoka University. How will these partnerships help MyHealthcare accelerate its growth in the digital health space and in clinical research?

MyHealthcare has partnered with Sakra World Hospital to deliver 360 degree patient care outcomes. Through our collaboration, we accelerated their digital transformation journey with the launch of the Sakra Patient mobile app. This has helped Sakra Premium Clinic and Sakra Homecare Services improve their patient healthcare management by using technological innovations such as clinical analytics and timely clinical alerts to deliver better patient care outcomes. By adopting our specialty care EMR solutions, with integrated AI solutions such as voice-based CPOE and AI-enabled CDSS, they are able to deliver personalized healthcare services to their patients.


The partnership with Ashoka University is a milestone for us, as it will help establish evidence-based clinical research in hypertension, cardiovascular disease and diabetes. Our partnership aims to research and create clinical models that will help deliver better care outcomes.

Do you want to share with our readers some trends in the health sector?

India is building a model of entrepreneurship with accelerated innovation for the rest of the world. Indian startups are disrupting the industry by seizing opportunities, changing the status quo and innovating across sectors. . Digitalization will increase among health technology providers including health technology startups given the adoption of government-led initiatives such as the Ayushman Bharat Digital Mission (ABDM).

What is your vision for MyHealthcare in the next 3-4 years?

MyHealthcare is one of India’s largest healthcare systems for specialist care in India. Over the next 24 months, we plan to expand our geography of care by expanding our network of partner hospitals, diagnostic and home care providers in Tier 2 and Tier 3 cities. We are striving to become a utilitarian healthcare platform, delivering quality healthcare to a vast patient base.


We have started working on rolling out the ecosystem in Asian and Middle Eastern markets.


Technological innovation will be at the heart of our growth – in our AI-based offerings and process automation in the clinical and administrative operations of our care providers.

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