Digital Technology Supercluster Announces Investment to Improve Accessibility to Social Services


One of the world’s first platforms that aligns the needs of individuals, families and communities with the right mix of social service options

VANCOUVER, BC, February 22, 2022 /CNW/ – When people need social supports like income assistance or food subsidies, it often involves a complicated process of finding many agencies with different requirements and procedures, creating confusion for people. Canadians at a time when they need help the most. Fragmented social services make it difficult to get support, leaving people feeling ‘lost in the system’.

There is enormous potential to take full advantage of the $380 billion invested in social supports every year for better results. Without sufficient data on how these social supports interact, service providers and policy makers cannot fill the gaps. To increase the speed, equity and efficiency of social service options, the Digital Technology Supercluster is proud to announce its investment in the Compass project. This ground-breaking project will leverage technology, artificial intelligence and machine learning to create a social services safety net that aligns the needs of individuals, service providers and decision makers across the social services sector. social services to streamline and improve orientation for Canadians and their families.

Directed by HelpSeeker Technologies in collaboration with Corsac Technologies, Microsoft and the University of Toronto Center for Social Services EngineeringCompass will provide a humanized experience for those in need of social services, while providing transparency and efficiency for service providers and policy makers.

“Over the past seven years, our government has worked tirelessly to ensure that no Canadian is left behind. The Digital Technology Supercluster’s Compass Project will use digital technologies to help Canadians easily find and access the social services and supports they need,” said the Honorable François-Philip Champagne, Minister of Innovation, Science and Industry. “Using artificial intelligence and machine learning models, this new technology platform will introduce a more holistic and person-centered approach to social service delivery.”

Technology developed under Project Compass will streamline the help-seeking experience, improve coordination and referral between service providers, and provide essential data for policymakers and funders to create a social safety net. that changes lives.

“Unleashing our social responses to address current and future challenges requires technological innovation to enable us to address the root causes of societal challenges. Compass is the project to build that technological foundation that will underpin effective solutions to the world’s complex social challenges,” said Dr. Alina Turnerco-founder, HelpSeeker Technologies.

The Compass project will be achieved through community partnerships with the City of LethbridgeMedicine Hat Community Housing Society and Homeward Trust in Edmontonand the Canada Mortgage and Housing Corporation.

“We are exceptionally proud of the ambition and direction of Project Compass, as it shows how digital innovation can transform any industry into a Canada and demonstrates how technology can serve the greater social good,” said Sue Paish, CEO Digital Technology Supercluster. “Made in Canada technologies like this show the world that Canada is on its way to holding the podium in digital innovation.”

“Everyone deserves easy and simple access to social supports, especially during the times when they need them most,” said Jean Weigelt, National Technology Officer, Microsoft Canada. “Projects like Compass demonstrate the importance of technology and the role cloud computing and artificial intelligence play in reducing barriers to essential services and improving the lives of Canadians.

The project represents a total investment of $4.9 millionwith $3.4 million invested by industry and $1.5 million co-invested through the supercluster technology leadership program. More information about the Compass project can be found here.

Read the French version of the press release.

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On from Canada Digital Technology Supercluster
Before the curve starts here. The Digital Technology Supercluster is building a better Canada growing Canadian businesses, creating a digitally skilled workforce and positively impacting lives across our country. We are accelerating the development and adoption of digital technologies that keep Canadians healthy, fight climate change and boost economic productivity. Through a powerful combination of co-investment, cross-industry collaboration, intellectual property creation and digital talent development, we unlock the potential of Canadians to lead and succeed in the digital world. For more information visit:

SOURCE Digital Technology Supercluster

For further information: Media Contact: Elysa Darling, Director, Public Affairs; Digital Technology Supercluster of Canada, Email: [email protected]: 587-890-9833


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