Chester County ranks in top 10 for digital technology

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WEST CHESTER, PA —Chester County government ranked 10th out of more than 3,000 counties nationwide for technology best practices.

The award for counties with populations over 500,000 was presented by the Center for Digital Government and the National Association of Counties.

The award cites best technology practices, including initiatives that save taxpayer dollars, increase transparency, emphasize citizen engagement and cybersecurity.

The judges noted Chester County’s focus on automating systems through cloud-based solutions, enabling simpler and faster processes for residents while improving staff time efficiency.

Chester County IT staff priorities include research into artificial intelligence processes that automatically respond to users interested in county programs and services, and a
electronic signature process to expedite transactions and ensure the security of contracts and grants.

Brian Cohen, vice president of the center for digital government, praised Chester County for using technology to improve government.

“Our country’s key counties continue to succeed and deliver key services, breaking down barriers to broadband connectivity and accessibility, building on innovative and smart initiatives that allow government to better plan and protect their citizens, constituents and assets,” Cohen said. .

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