Invisible Digital Book Club Top Picks 2012

79bfd3d16fcd1661b19fc3051a64f9528610b711 m Invisible Digital Book Club Top Picks 2012
Courtesy of Amy Fleisher

It is time to review my Book Club Top Picks. I use the term book club loosely because there’s only me.

  1. Truth, Lies, and Advertising – Jon Steel  – A must read book if you have a passing interest in advertising and planning in particular. Jon Steel shines a light into the creative process behind a number of well known advertising campaigns
  2. Archetypes in Branding  - Joshua Chen, Margaret Hartwell – Based on Jung’s theory that human culture can be distilled into 12 distinct archetypes, this book provides a framework to explore brand development
  3. Rework – Jason Fried – David Heinemeier Hansson –  Based on their experience with 37Signals and other startups Fried and Hansson provide a succinct set of rules and observations for early stage businesses.
  4. Merckx: Half Man, Half Bike – William Fortheringham – 2012 was the year when I started cycling into town for work and I was recommended this book about the legendary cyclist Eddy Merckx. An outlier in his chosen field of cycling he completely rewrote the rules to become the greatest cyclist of his generation.
  5. The Lean Startup – Eric Ries – Another startup book and I ended up reading this straight after Rework which probably explains why for me there is very little to differentiate this from Rework. Again some good practical advice if you’re looking to start your own business.
  6. Steve Jobs – Walter Isaacson – With exclusive access to Jobs as his health deteriorated Isaacson’s biography is widely regarded as the definitive appraisal of Jobs’ life

2013 will hopefully provide a greater opportunity to read a broader range of books. Leaving aside the various articles and reports I read as part of my job, I miss the deeper more immersive dive into books.

Books like Retromania – asking the question whether culture is being continuously (and needlessly) recycled or David Byrne’s latest on the impact of Music and it’s affect on us are next for Book Club in 2013.

My final point concerns the herd mentality within the planning community when it comes to recommending reading. This is only natural as planning remains a tight knit community certainly within London but inevitably it is those books that sit outside of planning but indirectly run along parallel lines that are the most insightful.

 

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8 Points on the Future of Planning – Jon Steel

In 2011 I posted a talk of Jon Steel of WPP, talking about what he values most in advertising account planning.

I had such a fantastic response to the post, that I decided to see if I could find any more of Jon Steel and his talks out there. I came across this talk in which Jon spoke at a WPP event to celebrate Planning at 40.

Jon Steel: Planning at 40: Solving the wrong problems from JWT on Vimeo.

Where possible I’ve tried to summarise the relevant points made by Jon Steel, but I would urge people to watch the talk and make up their own minds.

  1. Planning /Planners cannot be truly effective when working in isolation. Rather the best work comes from integrating and working with other disciplines.
  2. The true test of planning is not in new business but in existing business. Are the right strategic decisions being made by the client?
  3. In the absence of talented creatives, planning will never make up for solid creative ideas based on sound thinking
  4. Discipline, research and hard work are still the cornerstone of planning as a practice
  5. Planning is not about creativity. It is about grounded creativity
  6. The best work comes from the tension between creatives and planning practices to challenge the work of the other
  7. Doing the right thing has given way to doing something because in general clients tenure in charge have been shorten to a couple of years. As a result it’s very hard to embed a long-term strategy for clients.
  8. Planning works best when it’s setting a client’s goals, whether it is communications, branding, or tackling an underlying business problem.

 

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From Second Hand Bookshops to Book Apps

Screen Shot 2012 12 15 at 18.28.13 300x221 From Second Hand Bookshops to Book Apps

As a teenager I had two passions, one was collecting vinyl and the other was collecting books. There was a second-hand bookshop that I use to plunder for inspiration. There were no hand written cards about what the book was like, there was no recommendation engine to say if you like ‘Spies in the House of Love”, you’ll love Tropic of Cancer. It was a bare-bones bookshop with the shelves stacked high with cheap books.

Majority of my time I would buy a book because it was on my hitlist as ‘a classic’, other times it might be the cover of a book that grabs my attention, but it was that element of serendipity that made me come back until the shop closed down.

Bookshops in general have come under threat from a number of different sources. Amazon and the large supermarkets have brought down the cost of buying books without necessarily enhancing the experience. There is still a space for  bibliophiles that transcends the pile them high sell them cheap model. Why there is even a perfume for bibliophiles to capture that old book smell.

Sadly bookshop chains such as Waterstones have in the past few years set a pretty low bar. Shelf space became real estate as oppose to theatre. This is the product of planner-grams that map out what shelves are most profitable but the downside to this is a uniform appearance that strips out any trace of a bookshop’s individual character.

There are some exceptions to this approach with Foyles and Daunt bookshops recognising that they can’t compete on price but can carve a niche based on knowledge and passion for books and reading.  (See photo of Foyles)

To that end James Daunt in a BBC Radio 4 talk on the Future of Books spoke of the need for digital to complement the physical rather than be seen as it’s replacement. This I believe is starting to happen with quality book apps coming onto the market.

Classic books like A Clockwork Orange are being re-imagined in the digital space. The original text is now part of a package of content along with a host of interactive extras that provides a broader perspective around how the novel took shape.

The Silent History book app takes this a stage further by developing the reading experience specifically for Tablet and smartphone. Chapters become game levels to unlock. The narrative enhanced by encouraging the reader to go to physical location in order to uncover more.

Clearly book publishers have seen and learned from the misfortune of music and film companies. I believe they’ve benefitted from change having come more slowly. Probably because books are less prone to collective fashion and taste. Book apps have managed to bridge the personal relationship we may have with a particular title and embellished it with new meaning.

When I went into Foyles, it was not like going into HMV. Certain shelves were carefully curated by staff. You could see there was care and passion that went into those shelves. It was not about shifting as many different types of books as cheaply as possible because that’s Amazon’s space.

People will continue to be passionate about books no matter what medium it takes…so long as that passion comes through. As soon as that passion is gone you’re no better surfing Amazon or the aisles of Tesco.

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3D printing – Meth Labs and printed guns

It started with a tongue in cheek tweet last month I made on the hype surrounding 3D printing, that got picked up by a few people.

Screen Shot 2012 11 24 at 19.51.57 300x193 3D printing   Meth Labs and printed guns

The question I have is whether 3D printing has been blown out of proportion? Whether it is a means through which the design and manufacture of things will be democratised. I think this utopian idea of 3D printing being a ubiquitous tool in the home, neglects a few important factors.

Consumption of Resources

Whether we like it or not there is a finite amount of resources at our disposal. The cost implications of creating a 3D printed object will be on the whole more expensive compared with a dedicated and specialised tool. Economies of scale will always give the ‘professional’ 3D printing practice, an advantage over the home user.

3D Printed Craftmanship

Another fallacy of 3D printing is that it is a great leveller of talent. That 3D printed objects that could only be created through graft and craft can be easily designed and manufactured. Whether it is by hand or machine, by putting in the hours, learning what the limits of the hardware and software are will separate the amature from the artisan 3D ‘publisher’.

At the Thomas Heatherwick exhibition at the V&A earlier this year, there was a sound bite of Thomas talking about the importance of working with materials, tools, and techniques and building up sufficient expertise to understand what the tolerances are. That philosophy is no different when it come to 3D printing.

Where 3D printing offers value is by creating an environment to prototype and test designs, ideas, and concepts relatively cheaply. In the future I can imagine the cross-pollination of 3D blueprints to give rise to new forms of design.

The Rise of the Fixers

With 3D printing, rather than giving rise to a new form of consumerism, it may place a value on delayed  obsolescence. A culture of make do and mend, could see parts easily replaced. There’s little stopping future design from being integrated with 3D printing in much the same way as that existing TV’s and Blu-ray machines are connected to the internet.

Dark Blueprints

What about the less then savoury side of 3D printing. Earlier in 2012 there was an attempt by a group known as the Defense Distributors to create a printable gun and sell the blueprints online. It was only when Stratasys, the supplier of the 3D Printer was made aware of what their equipment was going to be used for that they pulled out of the deal.

However persistence and money will mean it’s only a matter of time before these ‘dark blueprints’ find their way on the market.

3D Printing Pharma

The more mundane aspects of replacing widgets through 3D printing pale into insignificance when changing the very fabric of how we interact with design to create new and exciting materials. Leyroy Cronin, from the University of Glasgow, published his findings in creating a new form of pharmaceutical enterprise. His paper suggests a brave new world where there is a symbiotic relationship between the pharmaceuticals and the lap equipment used to mix them. More importantly the implications are for anyone to print not just the chemical compounds but the actual laboratory as well.

Cronin added

It is entirely possible that in the future, we could see chemical engineering technology – which is prohibitively expensive today – filter down into laboratories and small commercial enterprises. Even more importantly, we could use 3D printing to revolutionise access to healthcare in the developing world.

For my money, where 3D printing has potential is through shaping creativity by providing a launch pad for design and technology to come together. It should be less about the consumption of goods and more about the natural evolution of materials and techniques that change how we interact with the world.

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On Disruptive Startups – Invisible//Ink//Digital

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There has been a number of news articles this week around disruptive startups that have changed industries. In particular there seems to be increasing evidence of a backlash against these new upstarts.

Über, a taxi hailing service in New York, has been forced to suspend its operations Because it did not comply with local regulations. In a scathing piece Paul Carr argues this is not a simple case of Goliath triumphing over David. rather Über’s founder, Travis Kalanick, pursued a strategy of brinkmanship with the state of New York by claiming that his disruptive model is justified in a digitally connected world.

Carr makes an interesting point in questioning whether these disrupted models are intrinsically good or better than the business they’ll they are trying to replace. In the case of taxi cabs there is a justified reason why they are licensed in the interest of public safety. Trying to get around such laws or to replace them wholesale may cause more harm then good.

The counter argument goes that regulations simply preserve the status quo or as New York-based venture investor Chris Dixon described it in a recent blog post, startups like Airbnb and Uber are “regulatory hacks,”

Lyft – a car pooling service – gets around the problem of regulation faced by Über. A driver effectively rents out their passenger seat to commuters and receives a cut. At the end of the journey the driver is rated. Lyft neither classes itself as a taxi service nor do the drivers collect fares, rather they receive donations.

Is this a case of a subtle distinction in how Lyft and Über have positioned their business? I think there’s something more to just disruption for the sake of it. Lyft filled a particular need when it was launched in San Francisco – because finding a taxi is relatively hard to do.

Über strategy was to go head to head with a number of taxi carriage services in New York. It is questionable whether it was actually fulfilling an obvious need. Since when has it proved hard to hail a cab in NYC. It sounds more likely that it was simply looking to disrupt for the sake of disruption.

Disruption to my mind works best when it fulfils a particular need or gap in the market. The likes of Kickstarter and AirBnB work because they came up with a solution to a particular problem. That is different to Über, which has devised a solution to a problem that doesn’t exist.

 

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Why I’m leaving G2 Joshua

goodbye sign Why Im leaving G2 Joshua

After almost two years at G2 Joshua I’ve decided to move onto a new challenge. These past two years have been extremely rewarding and fun packed but I wanted a change of scenery.

I’ll be still working in a senior planning capacity and I’ve grabbed an exciting strategic position at Amaze. This is an opportunity to embrace a new working culture. A change that is very exciting and also a little bit scary.

Amaze has a flat organisational structure and doesn’t have job roles in a traditional sense. I’m not sure what that means for my LinkedIn profile but what it does allow me to do is to be flexible in terms of my capacity as a planner.

I have no doubt G2 Joshua will continue to be successful and I enjoyed my time there.

But for me a new chapter begins.

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Oblique Strategies and Planning

Is is right to disrupt the planning process on the turn of a card?

It would not be controversial to say that planners like order. By order I mean a framework or process that guides their thinking. If you look at the role of a planner, it is trying to bring order by finding some sort of truth or insight to a problem.

Just as a framework can free a planner to tackle a problem, there maybe instances where it can trap a planner into a certain pattern of thinking. Whatever model a planner does apply, the planner should shape it and not let it shape their thinking.

This is easier said then done. I’ve been exploring the idea of introducing disruption into the planning process. My preferred approach is Brian Eno and Peter Schmidt’s Oblique Strategies. Imagine a deck of a 101 unique cards each with an aphorism or suggestion that can be applied. These suggestions could be quite prescriptive such as:

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or conceptual:

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Eno applied the techniques with David Bowie’s Berlin trilogy albums (Low, Heroes, Lodger) on a number of different recordings. This lateral form of thinking was explained by Eno.

The Oblique Strategies evolved from me being in a number of working situations when the panic of the situation – particularly in studios – tended to make me quickly forget that there were others ways of working and that there were tangential ways of attacking problems that were in many senses more interesting than the direct head-on approach. If you’re in a panic, you tend to take the head-on approach because it seems to be the one that’s going to yield the best results Of course, that often isn’t the case – it’s just the most obvious and – apparently – reliable method. The function of the Oblique Strategies was, initially, to serve as a series of prompts which said, “Don’t forget that you could adopt *this* attitude,” or “Don’t forget you could adopt *that* attitude.¹

Does the lateral form of thinking sit at odds with critical thinking at the heart of planning? In graft and craft: What makes a planner, Martin Weigel talks of the role of a planner being defined by technique and craft over time.

He talks passionately of planning as a discipline, and I see no reason why Oblique Strategies cannot supplement the core craft of planning.

planning must be stimulating, imaginative, intuitive and opinionated

Adding an element of disruption to planning is not going to be right for every scenario and my recommendation is that it should be used sparingly. I tend to use Oblique Strategies when I’m stuck in rut or a pattern of thinking. That is when it effectively guides my train of thinking into unfamiliar and uncomfortable areas.

Originally Oblique Strategies came beautifully boxed up however not very practical if you’re out and about.

oblique strategies Oblique Strategies and Planning

But you can use the Oblique Strategies app.

I see a lot of ways in which you can experiment with the structure and form of OS. I like the idea of having a cut down version or a set of personalised suggestions that a planner can use to disrupt the planning process.

With this in mind I’ve ordered Artefact Cards from John Willshire. I like the physicality of having a deck of cards to hand and the fact that you can easily add or takeaway suggestions.

It’s not disruption for the sake of it more a case of changing a thought’s trajectory. Jurgen Habermas said it best:

Since our complex societies are highly susceptible to interferences and accidents, they certainly offer ideal opportunities for a prompt disruption of normal activities.

 

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Planning and Creativity – Lessons from the Heatherwick Exibition

Recently I went to the V&A to check out the Heatherwick Studio Exhibition – Designing the Extraordinary. For a planner, like me, this was a brilliant insight into how architecture, furniture, engineering, sculpture and urban planning converge and diverge. What resonated for me was how some of the techniques and processes inform planning and creativity within the advertising world.

The key thing from the Studio’s creative output is just how engrained the process of research, prototyping, and industrial collaboration is.

There’s an interview with Thomas Heatherwick in which he explains that you can only truly understand another craft if you actually get involved. In his case he had a go at welding that enabled him to find out the limitation of what you can or can’t do. That hands on experience made it a lot easier for Heatherwick to collaborate with professional welders to get the desired effect he was after.

Planning too often gets bogged down in quantitative and qualitative research. It’s not enough to be book smart and to roll off the latest stats. Rather planners should get involved in making things, in pulling things apart in order to get a better understanding. Russel Davies has written an excellent list that  touches on this point very well.

The conundrum for disaffected planners is taking the opportunities that might otherwise limit their role to be a fraction of their true value in offering strategic solutions. I couldn’t help but sympathise with Marci Ikeler’s post on the frustrations that made her leave agency life as a planner.

We can all read the same reports, the same Campaign article, the same write ups on who were the big successes at the Cannes Lions Festival. These can all lead to germinating solid ideas for planners, but it is having the vision to look beyond these that offers an interesting inflection point for planning and creativity.

 

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Disruptive Technology and Disrupted Markets

Disruptive Technology as a term has never sat comfortably for me. The best examples of technology for me are those that seamlessly blend in, and not to confuse or to impede progress. Yet when you look at the state of the world economy perhaps we need to go through the pain of seeing old ways being put to the sword and challenged by new ways of raising and distributing capital.

The internet has allowed for new models and models for lending to be devised and shared more rapidly and broadly then ever before. It would be easy to focus on crowdfunding as an example of disruptive technology, but there are also other less prominent examples of markets being turned upside down.

Kickstarter Stats

Screen Shot 2012 07 02 at 18.11.12 285x300 Disruptive Technology and Disrupted Markets

At the time of writing, Kickstarter has successfully funded 25,000 projects with a success rate of 44%. The total dollar amount pledged stands at a respectable $261m. In the last 12 months Kickstarter has broken into mainstream media, through a number of projects that have smashed their funding goals. There is a human quality to Kickstarter’s model that is lacking in traditional lending. It appeals to a lot of people who aren’t looking to make a personal gain but want the satisfaction of a reward

Contrast that to equity crowdfunding – enshrined in the JOB act of 2012  as a means of harnessing crowds to invest financially in ventures. As Daniel Isenberg explained, the trouble with this approach is that:

  1. It assumes that what works for Kickstarter can be packaged and applied to investing.
  2. That early stage investing can be simplified and standardised
  3. The cost of due diligence will make crowdfunding expensive
  4. Crowds can be irrational

It is dangerous to assume that a ‘Kickstarter for Investing’ can be created because I see part of the success of Kickstarter, as  a reaction to the financial crisis. People’s emphasis has shifted from owning intangible stocks and shares to the tangible.

Seedcamp Seedhack

The question becomes how do you address the fundamental problems affecting financial services and the lack of trust in those institutions? Earlier in 2012 Seedcamp launched Seedhack Fin Tech – a hack weekend with the aim to redefine banking going forward. Michael Rolph, Director of Anthemis Group, put forward the idea that

“Examples like Square and Paypal have started to innovate in this market. They work because they don’t just enable people to be paid”

Clearly there are opportunities for disruptive technology startups to upset the applecart of a highly regulated industry and innovate.

Mobile Disruptive Technology

Another example of disruptive technology impacting the economy, albeit on a local level, was the introduction of a mobile phone network in the Indian region of Kerela in the mid 90s. Up until that point, Kerelan fishermen would have to guess which beach market would offer the best return for their catch. Without having the latest price information, the fishermen were having to guess which markets were going to offer the best price. Inevitably this guesswork meant some beach markets were oversupplied, while others were undersupplied.

With the introduction of mobile phones, the fishermen out to sea could check with each market and get the latest and best price for their fish. The beach markets also benefited from having a steady supply of fish to meet the demand. Everyone was able to benefit from a more efficient market.

A similar platform for providing information to smallholder farmers via SMS and online was launched in 2007 in Kenya – Drum.Net. Being armed with the latest financial and market news meant the farmers were able to make informed decisions to get a better return on their produce, as well as raise their productivity yields through having access to the latest farming techniques.

Final Point

The more technology changes, the more things stay the same – because you simply cannot stay still. Disruptive technology should be reframed to so as to not point to a single revolutionary event. Rather it should demonstrate how technology combines with people and existing paradigms that spin everything into a new and interesting direction.

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User Interface Design Needs to be more Tactile

Fascinating user interface design from Tactus Technology that embraces touch rather than the smooth glassy surfaces. Completely transparent physical buttons rise up from a touchscreen surface on demand.

Tactus Technology Introduction from Tactus Technology Inc. on Vimeo.

I’ve spoken in the past on future trends reluctant to embrace our sense of touch. Too often we get caught up with technology that is all surface and no feeling. I do believe there are unlimited possibilities for user interface design to bridge the digital and physical gap in new and interesting ways.

ZeroN – Levitated Interaction Element from Jinha Lee on Vimeo.

Take for instance ZeroN. Here the user interface design takes the form of gravity defying objects. Moving the spherical object around could replicate camera tracking around a virtual movie set, or work out the optimum balance of light and shade at a given point in the day. It could even simulate  your movements and replay them.

It offers a totally new tactile user interface design for computers. The physics, momentum and weight of objects become more real, more in keeping with how we perceive and interact with the world around us.

That’s not to say that the user interface design of say the iPad is bad in itself, rather it points to a future of  poor imitations. Today you can still find the web littered with sites where page turns and accompanying sound effects are applied without any trace of irony.

User interface design has to think bigger and beyond the confines of the screen. Perhaps the stance adopted by Microsoft to open up Kinect to 3rd parties offers scope for user interface design to be stretched into new areas. Take for instance the University of Minnesota who have adapted Kinect’s motion sensors to detect a range of psychological conditions in children such as Autism without the need of intrusive sensors being attached.

Whether it is being applied to the world of medicine, or for more superficial purposes the ability to appeal to our sense of touch and to mimic surfaces offers a compelling direction for user interface design going forward.

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